Sponsor support: Homes for Ukraine scheme
Guidance for people sponsoring individuals and families in the Homes for Ukraine scheme.
If something goes wrong
If for any reason you need to end the sponsorship arrangement early, you should inform the housing team at your local city or district council as soon as possible.
- Cherwell District Council: 01295 227001 or email customer.service@cherwell-dc.gov.uk
- Oxford City Council: 01865 249811
- South Oxfordshire District Council: 01235 422600 (option one) or email communitysupport@southandvale.gov.uk
- Vale of White Horse District Council: 01235 422600 (option one) or email communitysupport@southandvale.gov.uk
- West Oxfordshire District Council: 01993 861000 or email ukraine.support@westoxon.gov.uk
If the outcome of your accommodation check or any of the safeguarding checks raises any concerns, the person conducting the check will discuss these with you and talk through the options.
Rematching when arrangements breakdown
The priority, along with our partners, is to support both guests and hosts to ensure that arrangements do not break down in the first place.
But sometimes they do. Where it is unviable or unsafe for the sponsorship relationship to continue, or when a DBS or accommodation check has failed, rematching with another host could be an option. This is in line with government guidance issued on 6 May 2022.
By keeping rematches to a minimum, we and our partners will be able to maintain capacity for re-housing for those most in need.
If you need to raise a concern about a child or adult:
- For adults, you can fill in our raising safeguarding concern form.
- For children, you need to call the Multi-Agency Safeguarding Hub (MASH) on 0345 050 7666.
If anyone is in immediate danger, you should call 999.
For general support and advice you can contact:
- Oxfordshire Ukraine helpline: +44 1865 966444/01865 966 444 (8.45am - 5pm, Monday to Thursday, 8.45am - 4pm, Friday. Closed weekends and bank holidays).
- Email: ukraineresponse@oxfordshire.gov.uk