Managed direct payment providers
Information and guidance for managed direct payment providers using the provider portal.
On this page
Key information
Through the portal, you can:
- view all clients you are providing support to as well as the basic details of the commissioned support – this is the same information that we hold in our finance system, ContrOCC
- receive documents (client’s support plan including direct payment details)
- download these documents and there will be a record of documents sent and received
- view payments due to you
- view previous payments made to you
- download your remittances instead of waiting for Oxfordshire County Council to email them to you.
How to log in
You can access the portal online using your email address and password. You will only be able to access the portal once an account has been created for you. Once we have set you up on the system we will email you your username and password. If you require access contact the Social Care Payments and System Data Team.
Enter your email address and password. If this is your first time logging in, your password will have been supplied to you. You will be asked to change your password. Ensure it is:
- 9 characters long
- Includes uppercase and lowercase
- Includes at least one numerical character
Once you have changed your password, you will be required to enter a six-digit security code.
User guide and help
| Four-weekly period | Due date | Date of finalisation | Date of payment in provider account |
|---|---|---|---|
| 20/02/2023 - 19/03/2023 | 01/02/2023 | 14/02/2023 | 17/02/2023 |
| 20/03/2023 - 16/04/2023 | 01/03/2023 | 14/03/2023 | 17/03/2023 |
| 17/04/2023 - 14/05/2023 | 01/04/2023 | 11/04/2023 | 14/04/2023 |
| 15/05/2023 - 11/06/2023 | 01/05/2023 | 09/05/2023 | 12/05/2023 |
| 12/06/2023 - 09/07/2023 | 01/06/2023 | 06/06/2023 | 09/06/2023 |
| 10/07/2023 - 06/08/2023 | 01/07/2023 | 04/07/2023 | 07/07/2023 |
| 07/08/2023 - 03/09/2023 | 01/08/2023 | 01/08/2023 | 04/08/2023 |
| 04/09/2023 - 01/10/2023 | 01/09/2023 | 29/08/2023 | 01/09/2023 |
| 02/10/2023 - 29/10/2023 | 01/10/2023 | 26/09/2023 | 29/09/2023 |
| 30/10/2023 - 26/11/2023 | 01/11/2023 | 24/10/2023 | 27/10/2023 |
| 27/11/2023 - 24/12/2023 | 01/12/2023 | 21/11/2023 | 24/11/2023 |
| 25/12/2023 - 21/01/2024 | 01/01/2024 | 19/12/2023 | 22/12/2023 |
| 22/01/2024 - 18/02/2024 | 01/02/2024 | 16/01/2024 | 19/01/2024 |
| 19/02/2024 - 17/03/2024 | 01/03/2024 | 13/02/2024 | 16/02/2024 |
| 18/03/2024 - 14/03/2024 | 01/04/2024 | 12/03/2024 | 15/03/2024 |
Weekly catch-up payment run
Every Tuesday Oxfordshire County Council will process a weekly payment run in our finance system. This will be for new clients or payments that need to catch up with the main four-weekly run. You will then be able to download your remittance advice report in the provider portal on Wednesday. You can then expect payment in your bank account by Friday.
| Weekly payment authorised | Tuesday |
| Remittance in provider portal | Wednesday |
| Payment received in bank | Friday |