Renew a bus pass for free travel
How to renew your disabled person's or older person's bus pass.
When to renew your bus pass
Auto-renewal for an older person's bus pass
Your older person's bus pass is valid for four years. You do not need to reapply for your bus pass. Two weeks before your current bus pass expires you should receive a new bus pass in the post.
I have not received my renewed older person's bus pass
Contact us if you have not received the bus pass by seven days before the expiry date, and you have not moved address.
If you have not received your bus pass and you have not informed us within six weeks of the dispatched date, there may be a charge of £10 to replace the bus pass.
Make updates to your older person's bus pass before it renews
You can make updates to the following details before your bus pass renews:
- your address
- your name
- your appearance.
If you move address, update the details on your bus pass at least three weeks before the renewal date.
If we send the bus pass to your old address, there will be a £10 fee to send a replacement to your new address.
Disability bus pass renewals
The following categories will renew automatically:
- Learning disability
- Blind or partially sighted
- Profoundly or severely deaf
Auto-renewals for disability bus passes
Your disability bus pass is valid for four years. You do not need to reapply for your bus pass. Two weeks before your current bus pass expires you should receive a new bus pass in the post.
Contact us if you have not received the bus pass by seven days before the expiry date.
Non-auto renewal
Once you have provided up-to-date evidence of disability and your bus pass has been approved.
If you have not received your bus pass, and you have not informed us within six weeks of the dispatched date, there may be a charge of £10 to replace the bus pass.
If any of the details on your disabled person's bus pass have changed
If you do not update the address on your bus pass before we renew it, we may send the bus pass to your old address. There will be a £10 fee to send a replacement to your new address.
You need to tell us if your name has changed before we renew your bus pass.
Update the address or name on your bus pass (opens new window).
Find out how you can change the photo on your bus pass (opens new window).
Categories that do not renew automatically
We do not renew bus passes more than six weeks before expiry.
Check the date on your bus pass before you start a renewal. The expiry date is in large print on the front of your pass.